To start:

Click on the green Manual order button from the Home or Sales page or click on the Manual order link.

a) To print the ticket(s) out for the customer

• Choose the ticket, click on Buy. 
• This will take you to the basket page
• Click on edit to change the quantity or delete the item.

• Add the purchaser’s details to record their information. This step is optional. Click the Continue button. 
• Take payment. Add a reference for internal use. 
• Click Complete order button. 
• Click on the buttons to download and print the ticket and the purchase confirmation.

b) To send the ticket(s) out by email via One Tree

• Choose the ticket, click on Buy. 
• You will be taken to the basket page.
• Click on Edit to change the quantity or delete the item. 
• Select the Email delivery button.  
• Add purchaser’s details (optional) and email address. 
• Take payment. Add a reference for internal use. 
• Click Complete order button. 
• The ticket will be sent out to the purchaser.

Important: An offline payment must be taken for the ticket. Add a code or note to the reference box. This might be ‘cash’, a reference to the credit card used, the purchaser’s surname, postcode or authorisation code. 

Please contact us if you have any further questions.