For Administrators

One Tree Invoices

One Tree issues invoices monthly. This page shows which invoices are paid or open and whether the payment was made via Go-cardless.

Pay by Direct Debit

For convenience One Tree customers may pay the monthly invoices by direct debit. We work with Go Cardless to facilitate this service. To sign up for direct debit payments, please click here and complete a mandate.

VAT invoices for ticket buyers

One Tree provides a purchase confirmation to ticket buyers. If a VAT invoice is required, this must be raised by your organisation as the issuer of the ticket. Please speak to your accounts department to create this.

Internet Payment Gateway

The One Tree Ticketing System allows your business to automate ticket sales. The system creates, sends out and tracks ticket sales. The revenue paid by customers is paid directly to your business via an internet payment gateway. We offer integrations with Stripe, PayPal and Trust Payments. The gateways verify and manage payments from your One Tree special ticket shop, passing revenue through to your designated bank account. If a refund for a ticket is required, the refund must be paid back to the purchaser via the Internet Payment Gateway. This prevents fraud and ensures that the refund is made back to the card made for the purchase.

It is therefore critical that you can access the payment gateway. Please keep a secure record of the login instructions.