Brend Hotels

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As one of the biggest employers in the South West of England with 11 hotels and 2 restaurants in the group, Brend Hotels had a very complex mix of needs when it came to finding its first online gift voucher supplier. The business had previously sold manual cheque book style group vouchers from the front desk of each business. This entailed a complex method of ensuring that sales were all recorded centrally for the group and then redemptions were tracked individually through the hotels so that head office could then make payments back to the hotels.

Tony Clarke, Group Manager at Brend Hotels, observed, “The thing that has been critical to the success of this project has been the effective support we have received from One Tree during the implementation of the service across the group.”

Category

Hotel Groups