Privacy Policy

This is the privacy notice of One Tree Software Ltd. (“we”, “our”, “us” or “One Tree”). Company number: 7938683, registered in England and Wales at registered office: Long Barn, Priston, Bath, BA2 9EE.

Introduction

This policy sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

One Tree Software Ltd processes data provided by its own clients and prospects.  We also process data provided by individuals on behalf of our client organisations.  Part 1 relates to the processing of both types of data, Part 2 to client data and Part 3 relates to the processing of personal data on behalf of client organisations.

Part 1

We take seriously the protection of your privacy and confidentiality. We understand that our clients and all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.  We undertake to preserve the confidentiality of all information you provide to us.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

Except as set out below, we do not share, sell or disclose to a third party, any information collected through our website our during the course of doing business.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you with more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information. Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at support@one-tree.net. However, if you do so, you may not be able to use our services further.

Specific uses of information you provide to us

Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our organisation.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

Information provided on the understanding that it will be shared with a third party

This may include clicking on an external link on our website or clicking on a Social Media Link. In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at support@one-tree.net.

Information we process because we have a legal obligation

It may be the case that we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

Personal identifiers from your browsing activity, collected through automated systems

Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by sending us and email to support@one-tree.net to say that you wish to see this information. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our systems, you may contact us at support@one-tree.net. This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us: To provide you with the services you have requested; to comply with other law, including for the period demanded by our tax authorities; to support a claim or defence in court.

 

Part 2 – Client Organisations and Prospects

The basis on which we process information about you:

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you:

When you sign up for an account with us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • Provide you with our services
  • Provide you with suggestions and advice on products, services and how to obtain the most from using our system
  • Verify your identity for security purposes
  • Sell One Tree products to you

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Affiliate and business partner information

Affiliates

This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship.  We expect any affiliate or partner to agree to reciprocate this policy.

One Tree Suppliers

One Tree works with a trusted third party supplier who provides software services. They have access to your personal data in order to provide the services we are contracted to provide you with.  Their use of this data is wholly restricted to assisting in providing the services we offer and resolving queries.

Part 3 – End Users

The basis on which we process information about you:

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because of a contractual obligation

When make an online purchase, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • Provide you with our services
  • Verify your identity for security purposes

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

During the purchase of a gift voucher, special offer voucher or ticket, you may consent (by ticking a box) to receive further information and offers from the issuing organisation. The personal data you provide is processed by One Tree but is not used by us for any purpose.  Please see the website of the issuing organisation to assure yourself of the security and use of your personal data.

Disclosure & sharing of your information

Third Parties

One Tree works with a trusted third party supplier who provides software services. They have access to your personal data in order to provide the services we are contracted to provide you with.  Their use of this data is wholly restricted to assisting in providing the services we offer and resolving queries.

Financial transactions are processed by specialist providers. We do not hold or have access to credit card details but may in some instances have access to financial information to verify payments.

Other Matters

Data processing outside the European Union

Our website servers are hosted in the United Kingdom.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Your Rights

To find out more about your rights and our obligations to you in regards to the processing and control of your personal data, please see www.knowyourprivacyrights.org.

Complaints regarding content on our website or the information we hold about you

If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

If we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact another person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is support@one-tree.net . If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, please contact us.

Effective Date: 23 March 2018

Why do we use Cookies?

Like most websites, our website uses cookies. By continuing to browse the site you agree to our use of cookies.

Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. They enable users to navigate around websites more easily, such as remembering log-in details, and enable us to tailor the content to meet the needs of visitors to the site. They therefore help us to improve the user experience. Without cookies enabled we cannot guarantee that the website and your experience whilst visiting are as we intended it to be.

We do not use cookies to place advertising on other websites you might visit.

Cookies do not identify you personally, other than logging your IP address and session information, including how long your visit lasted and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics, which we use to evaluate how the site is used.

Session Cookies

Session cookies are temporary and exist only while you are browsing the site. They help the site remember your preferences and mean that you do not have to re-enter information.

Persistent Cookies

These remain on your device after you have visited our site and allow systems to identify you as a unique, (but anonymous) user. They last for varying lengths of time.

Content Management System Cookies

These are used by the software which displays our website content to remember selections or preferences you’ve already made.

Google Analytics

We use Google Analytics to track generic usage of our pages which helps us to make improvements if necessary. Google Analytics uses cookies in order to provide this information. Please refer to Google for further details of how they use cookies.

YouTube Cookies

We use YouTube to embed videos from our YouTube channel. This may set cookies once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos. You can find out more on YouTube’s embedding videos information page.

General

You can choose to refuse cookies or tell your browser to let you know each time that a website tries to set a cookie. However, refusing cookies may mean some sections of the site will not work properly.

Please note that we are not responsible for the use of cookies by any third party websites mentioned or linked from our website or emails. If you visit these external websites, please ensure that you are familiar with their cookie policies.

If you would like to know more about cookies, please visit www.allaboutcookies.org.

Copyright

All materials on this website are the copyright of One Tree Software Ltd or are reproduced with permission from other copyright owners. All rights are reserved. No materials on this website may be copied, modified, published, broadcast or otherwise distributed without prior permission of One Tree Software Ltd.

Links

Links to other web sites are provided by One Tree Software Ltd in good faith and for information only. One Tree Software Ltd does not take any responsibility for the materials contained in any third party website.

Disclaimer

One Tree Software Limited makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement.

One Tree Software Limited makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the web site or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall One Tree Software Limited, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website. This exclusion and limitation only applies to the extent permitted by law.

The documents and related graphics published on this website may in rare cases include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. One Tree Software Limited may make improvements and/or changes to the software described at any time.

Any rights not expressly granted herein are reserved.

Company Registration Details

One Tree Software Limited is registered in England and Wales at Long Barn, Priston, Bath, BA2 9EE.
Registration No: 7938683
VAT No: 132 9384 09