Pricing is based on a percentage commission of vouchers sold. Please contact us for current rates and promotional offers. There is no charge to set up your account, design the voucher header and style the shop to match your website. This is all taken care of by our on-boarding team. The shop can be very simply added into a web page within your site (by your web designer, or you may be able to do this yourself). Alternatively, we can provide a styled landing page to host the shop. This requires a link from your home page navigation.
Yes, customers can add multiple vouchers to the basket and customise the message for each one before checking out.
E-vouchers are sent out at no cost to your customers. For postal orders, we include a standard pale grey voucher wallet at no additional cost to you. Alternatively, we can design and supply branded voucher wallets for an additional fee. Customers pay for postage and packing, so you do not incur any delivery costs.
Refunds are made by your organisation as the issuer of the voucher. This is a simple process and can be actioned via the Stripe or PayPal account associated with the One Tree account. This ensures that refunds are made to the purchaser and not the recipient of the voucher. The voucher must also be cancelled in the One Tree Management portal so that the code cannot be used. Issuing organisations are not obliged to refund voucher recipients. UK distance selling laws require that refunds must be made to a purchaser where the merchant is made aware of the request within 14 days of the receipt of the item. In practice, refunds are uncommon and our support team is available to help if required.
The One Tree System provides comprehensive on-screen reporting, so that you can see at a glance how sales are doing. Sales data can be analysed from downloadable spreadsheets to calculate average selling prices to optimise the voucher shop.
Your new voucher system can be up and running within 24 hours. Our on-boarding team will create gift offers, customise your shop and create voucher headers at no cost. An account with an Internet Payment Gateway is required (i.e. Stripe, PayPal or Trust Payments) to take money via the internet. The shop is either embedded onto a page on your website or can be accessed via a link to a webpage hosted by One Tree. Your web developer can add the shop within minutes.
We do not store any credit card details. These are held by the Internet Payment Gateway, which is PCI DSS compliant, maintaining security. The Voucher Management Portal is password protected and there are three levels of access allowing control over which members of staff can access the data held. Actions taken within the portal are tracked against user profiles.
Vouchers have a specific expiry date which is determined by your organisation (e.g. 12 months). If the voucher is not presented within the validity period, you are under no obligation to redeem the value and the revenue hits your bottom line. However, if you wish to honour expired vouchers, Administrators have the ability to override the system and redeem the voucher in the One Tree Voucher Management Portal after this date.
Pricing is based on a percentage commission of tickets sold. Please contact us for current rates and promotional offers. There are no set up costs and our onboarding team will create and style your shop to match your branding. A Stripe account is required to accept payments over the internet.
This could be within days, or even hours, if you already have Stripe in place. As soon as the details have been added for your first event you can start selling tickets immediately.
Yes, multiple events can be set up in the ticketing portal with different ticket types possible. Tickets can be split into categories to make it easy for customers to find the ticket they require.
Yes, you can ask purchasers questions about anything, such as menu choices or special dietary requests. Questions are structured to generate useable replies. The answers are available on guest lists which can be downloaded quickly and simply.
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We are happy to help! Our office hours are 9.00 am – 5.00 pm from Monday – Friday. Simply call on 01761 472911 to speak a member of our friendly support team or drop us an email.