General Queries


General queries about finding the system and logging in. Click on a question to learn the answer.


How do I log into the One Tree system?

  1. Go to the Client Login page ( and enter your email address and password. You should have received these in an automated email from us when you signed up.
  2. You will be taken through to a product page. Select the product account (gift vouchers, special offers or event tickets) that you would like to access.

What if I forget my password?

If you forget your password, go to the login page ( and choose ‘Forgot Password’. Enter your email address and an email will be sent to you, allowing you to update your password.




The most common questions from our clients with ‘redeemer’ level access.


How do I redeem a voucher?

  1. Log into the One Tree system and choose the product account you would like to access. You will be taken through to the ‘Redeem’ page.
  2. Ask the customer for the voucher code. This is a sixteen character code found at the bottom of the voucher. Enter this into the box on the ‘Redeem’ page.
  3. Click ‘Check Validity’. This will show if the voucher is valid (fine to be redeemed) or invalid (expired, cancelled or already redeemed).
  4. If it is valid, click ‘Redeem’ at the bottom of the page to change the voucher’s status to redeemed.


If you have a question that we have not covered on this page, feel free to contact us by email ( or by phone (01761 472911).